Dr. Randall Stenoien, Houston Medical Imaging, Texas
Dr. Randall Stenoien, CEO of Houston Medical Imaging and a diagnostic radiologist describes his personal experience with iQMR. The circumstances leading him to this choice, reasons for choosing Medic Vision as a provider and the implementation process.
“From my perspective, it’s been a real success for all the right reasons … the final result, which is improving my margins, improving my throughput, improving patient customer service, and in some cases, even improving the diagnostic quality “
Video transcript: “My name is Dr. Randall Stenoien. I’m a diagnostic radiologist. I’m the CEO of Houston Medical Imaging. Houston Medical Imaging is a group of imaging centers outpatient diagnostic treatment facilities here in the Houston area. We’re radiologists owned and operated. As time came by, we found that we’re really time constrained because we can only operate so many hours a day. We can run our MRIs from seven in the morning until nine at night, which was kind of the impetus for beginning to work on this project. Is full capacity. Our doctors, our patients are asking for more spots. We were unable to provide those slots. I ran across medic vision almost randomly at the RSNA. They looked at our individual studies. They broke down and analyzed our protocols, and then they developed a plan to replace the protocols with a shorter version of each sequence. The quality is actually better. They’re at least as good as the originals or in some cases better than the original. IQMR has made my job a lot easier because it helps me, because I have more flexibility in my schedule when these exams are a lot shorter. So I’m not spending 45 minutes to an hour and a half on one patient. I can see them in 15 to 30 minutes. From a business perspective, we have increased our capacity, so we have increased the volume of exams that we get done. We’re probably seeing an additional 20% of patient slots, which in my practice equates to about 15 to 20 exams a day additional that we couldn’t do before. So that is a significant business success story. From my perspective, it’s been a real success for all the right reasons. This is where I want my family to come to. I mean, I want to be comfortable that I’m giving every patient the same experience that I would give to my wife or my father or my son or my daughter. Having worked with them, having noted their professionalism, their dedication, their willingness to go the extra mile and then seeing the final result, which is improving my margins, improving my throughput, improving patient customer service, and in some cases, even improving the diagnostic quality of my exams. It’s been a fabulous experience, and I’d strongly recommend them to anyone else, and I’d be happy to discuss it with them if they were interested. Any outcome you didn’t expect.”