Any outcome you didn’t expect? Dr. Randall Stenoien, Houston Medical Imaging, Texas

Video transcript: “On the open MRI, which is a high field open MRI. I wasn’t particularly interested on patient throughput. I thought maybe here’s a way to provide better quality. So we used the sequences and the postprocessing to actually develop a better product to give us crisper lumbar or cervical spine to provide a nicer image for our patients and radiologists in referring physicians. We do a lot of very complex MR, many studies with and without contrast. Oftentimes we’re up against a 45 minutes window. If we can cut down that entire study to 35 or 33 minutes, all of a sudden we have a little bit of time for my technologists to breathe. We can provide extra slots over the course of the day to improve capacity. And at the same time it gives us flexibility if the patient’s late or early or if we have to repeat multiple sequences. We’ve got a little bit more time in between studies to catch up. And I got to tell you, that’s been tremendous for customer service and patient response and the patient experience in general. We used to run behind a lot more with the faster imaging times, with the increased spacing, we’re able to accommodate patients not only in terms of number, but also keeping things on time, which gives us a lot of positive Google reviews. I got to say we get a lot of positive comments from our patients.