Dr. Randall Stenoien, CEO of Houston Medical Imaging and a diagnostic radiologist describes his personal experience with iQMR. The circumstances leading him to this choice, reasons for choosing Medic Vision as a provider and the implementation process.
“From my perspective, it’s been a real success for all the right reasons … the final result, which is improving my margins, improving my throughput, improving patient customer service, and in some cases, even improving the diagnostic quality “
Natalie Romero describes the advantages of integrating IQMR with Gatewasy scanners. The teams managed to treat more patients per day and especially help the elderly or claustrophobic patients who benefit the most from the shorter scans.
iQMR was implemented and interfaced with the scheduling system, at 11 of Gateways imaging sites.
“We found that we’re really time constrained because we can only operate so many hours a day… The goal was really to provide some relief not only to our technologists and the referring patients and the schedulers, but also to be able to accommodate patients in a more flexible fashion.”
“We do a lot of very complex MR, many studies with and without contrast. Often times we’re up against a 45 minutes window. If we can cut down that entire study to 35 or 33 minutes, all of a sudden we have a little bit of time for my technologists to breathe. We can provide extra slots over the course of the day to improve capacity…And I got to tell you, that’s been tremendous for customer service, patient response, and the patient experience in general.”
“From a business perspective, we have increased our capacity, we have increased the volume of exams that we get done. We’re probably seeing an additional 20% of patient slots which in my practice equates to about 15 to 20 exams a day, additional that we couldn’t do before. So that is a significant business success story.
Seeing the final result, which is improving my margins, improving my throughput, improving patient customer service, and in some cases even improving the diagnostic quality of my exams. It’s been a fabulous experience and I’d strongly recommend them to anyone else.”
“Number one, we had to maintain excellent image quality. Number two, we needed to save time on our exams. And then I had to convince my radiologist that what we were doing was best for patient care. And so we needed to make sure that I was not only comfortable with the quality, but my specialist, MR interpreters, were also comfortable with the outcome in the image quality.
The whole point of this procedure was not to degrade image quality. So if we look at some of the special sequences on the MRI, the quality is actually better. They are at least as good as the originals or in some cases better than the original.”
“There was a very meticulous process that they had to go through. They analyzed our protocols. And then they developed a plan to replace the protocols with a shorter version of each sequence. We initially started small on one magnet….We started on one magnet…Number one, we had to maintain excellent image quality. Number two, we needed to save time on our exams.
Seeing how dedicated they were…and knowing that they were working long hours to make it happen really made me more excited to sell the project to my colleagues.”
“We’re probably seeing an additional 20% of patient slots, which in my practice equates to about 15 to 20 exams a day. Additional that we couldn’t do before… my costs are fixed. If I can increase the patient throughput, my margins go up, my profits go up.
When you stay on time, when you get patients in and off the table pretty quickly, when you make sure your technologists have time to not be overstressed or over worked, the whole patient experience is so much better.”